Technical Support Administrator & Tester Based In Wigan £20,000-30,000

🌟 Job Opportunity: Technical Support Administrator & Tester

Are you dynamic, adaptable, and ready to make an impact in a fast-paced environment? This established software consultancy is seeking a Technical Support Administrator & Tester to join their growing team. This role is central to ensuring their clients receive outstanding support while also contributing to software testing and continual improvement across the technical department.

🔑 Key Responsibilities

• Test internally developed software in both development and pre-release stages, ensuring quality sign-off.

• Log, assign, and resolve support calls within agreed SLAs.

• Act as the point of escalation for client support issues and complaints.

• Collaborate with the development team to resolve code issues and manage upgrades.

• Schedule engineers for maintenance visits to resolve hardware issues promptly.

• Maintain company ISO standards and ensure service levels meet agreed SLAs.

• Keep SAS records up to date and administer internal documentation systems.

• Offer upgrades to existing customers regularly.

• Undertake ad-hoc duties when required.

👤 About You

We’re looking for someone with the right attitude, aptitude, and ambition. While not all skills are essential, the ideal candidate will bring:

• Experience testing software applications and working directly with clients.

• Strong attention to detail and analytical skills.

• Proficiency in Microsoft Office, especially Excel (including formulae and data analysis tools).

• Understanding of Active Directory environments and server user groups.

• Familiarity with troubleshooting tools (Event logs, performance monitor, process monitor).

• Ability to identify and analyse data patterns to diagnose faults.

• Knowledge of SQL for reporting and data manipulation.

• Commercial awareness and excellent communication skills.

• A willingness to learn and apply new skills quickly.

send Cv to: john.campbell@octad.co.uk